About EpiGate Software LLC
Based in Louisville, Kentucky
EpiGate Software offers specialized software products and services. Our software is used by businesses of every size around the globe. Our custom solutions have ranged from chart organization applications for musicians, quality assurance, personnel, disciplinary actions, shift reports for some of the largest EMS and fire departments in the USA. We provide complete EMS management solutions from the smallest to the largest EMS services utilizing "Ambutrax". www.ambutrax.com
Our goal is to Understand individual underlying business needs, and deliver solutions that meet or, preferably, exceed expectations. We think like a user, not like a developer. That allows us to create innovative, user-friendly solutions. Customer satisfaction is EpiGate Software'snumber one priority.
Our customer's success is vital to our long term success. We conduct periodic surveys and hold frequent one-on-one conversations with customers tounderstand how we can improve our products, and then deliver new releases based on customer-feedback. Our commitment begins with the quality of product we deliver and continues with ongoing support and continued product enhancement. Our "Contact" page allows comments to be sent directly to us and we appreciate each comment we receive, good or bad.
(J.R. Noe, Owner/CEO): J.R. started Epigate Software in 2009, after years of creating software solutions for Fire and EMS. J.R. worked as a Paramedic at one of the largest EMS agencies in the United States. J.R. has held many positions in his EMS career, such as Supervisor, QA/QI Director and EMS Manager.
The software demand became his primary focus in 2012 when he retired from the EMS agency he had worked at for so long. "Being a Paramedic and working in EMS has been a great career choice, but creating custom software solutions for Fire and EMS is also a very rewarding career."
(Travis Parker, Chief Operations Officer): Travis is credited with many of the new technology which is being integrated into our software solutions. Travis also has a background in Fire and EMS and still works in a very large agency, but software design and development is his passion. Epigate Software is lucky to have Travis.
(Gary Mcelroy, Sales Manager): Gary has been with Epigate since it first started, and has an extensive background in sales. He is also one of our programmers and has been coming up with new modules and technology on a regular basis.
Gary has excellent customer service and is instrumental in keeping our customer satisfaction at 100%.